MOST FREQUENTLY ASKED QUESTIONS ABOUT SHIPPING

Q: Where do you ship?

A: We ship anywhere in the World, overseas clients, please inquire for your shipping rate prior to purchase, as the cost is high for items weighing over 2 kilos once packaged.

Q: Who pays for shipping and possible Duty fees?

A: The buyer pays for the pre agreed shipping cost and possible Duty fees.

Q: What is Duty, and how can I find out if my item is taxable?

A: Duty is an Import Tax that your Country Custom Service charges and that you would have to pay, when picking up your parcel.

We know for sure that items 100 years or older that were manufactured in other countries and the USA are duty free by Customs; items manufactured in the United States that are fifty years old or older are also duty exempt.

Customs Services: as for other items, you could get in touch with the U.S. Custom's Office usually located at the nearest International airport, and ask them if duty would apply to the item in which you are interested.

Q: When can I expect to receive my parcel, once payment is made?

A: Parcels shipped by UPS to the U.S.A. should arrive at their destination within 4 to 7 banking days.

Parcels shipped Air Mail and UPS overseas should arrive at their destination within 12 banking days; and parcels shipped regular mail (by boat) will take 7 to 18 weeks to arrive.

All time frames are subject to the parcel not being delayed at the customs office.


FREQUENTLY ASKED QUESTIONS REGARDING: UPS SHIPPING METHODS & PRICING

Q: What is Dimensional Weight?

A) “Dimensional Weight” is calculated this way: You multiply Length by Width by Height, and then divide this total by 166 (if you use inches for measurements), and then you will have the weight upon which the rate of the parcel will be based.

For example, if you have a parcel that measures 12” L by 12” W by 12” H =1728 Divided by 166 = 10.41 lbs. This parcel would be charged the rate of an 11 lb. parcel, unless it weighs more than 11 lbs, then the rate would be based on the weight of the parcel (which rarely happens).

If you use the metric system, and use centimeters as measurements, you would use the same formula, except that you would divide by 6000, and the result would be in Kilos instead of Lbs.

Q: How do you estimate the rate of shipping, written in the description?

A: First the measurements and weight of the item give us a reasonably good idea of what the rate will be. We then add if the item is fragile and needs to be double boxed, and add some more if the item is oversize (39 inches or 1 meter).

Q: Why is the shipping rate high, even for items that weigh less than 2 lbs?

A: Even with small items weighing less than 2.2 lbs, the “Dimensional Weight” still applies. So if it is a fragile item, it needs to be double boxed; the shipping price will reflect it.

Q: What are the “Insurance Rates” for UPS Store?

A: To insure against damage and loss, UPS Store charges $5.00 per $100.00 value. Example: If a 10” Diameter Plate is listed at $250.00 on a site, when weighed on a scale, the actual weight is 1 lb., the item will have to be double boxed which will then possibly measure 14” Length x 14” Width x 6” Height (this is now called “Dimensional Weight”) = 1176 divided by 166 = 7.08 lbs. which is rounded off to 8 lbs.(this is then the listed weight on a site for this plate) which would have an average shipping charge of $33.00 (this amount is the UPS charge for shipping to Canada and the USA for this dimensional weight) plus insurance (the insurance would be the amount of the item plus the shipping charges plus applicable sales taxes). The sum total insurance for this particular item would then be insured for the amount of $400.00 which = $20.00 in insurance. All these calculations are according to UPS Shipping Chart.