TERMS & CONDITIONS OF PURCHASE AND/OR SALE:
- ALL OUR PRICES ARE STATED IN CANADIAN DOLLARS.
- We do NOT mail or ship to Post Office Box Addresses.
- For all orders, Canadian, American and International, you must contact us directly either through the ORDER FORM, CONTACT FORM or by Telephone 1-416-535-3883.
PAYMENT METHODS ACCEPTED FROM CANADIANS CUSTOMERS:
- ARE SUBJECT TO THE 5% GST (GOODS AND SERVICES TAX). We accept Electronic Money Transfers and Credit Card payments via Paypal.
- ARE SUBJECT TO THE 5% GST PLUS 8% PST, WHETHER PICKED UP LOCALLY OR SHIPPED. GST WILL BE APPLIED ON SHIPPING, HANDLING & INSURANCE. We accept Electronic Money Transfers and Credit Card payments via Paypal.
PAYMENT METHODS ACCEPTED FROM AMERICAN CUSTOMERS:
- We accept Electronic Money Transfers and Credit Card payments via Paypal.
PAYMENT METHODS ACCEPTED FROM INTERNATIONAL CUSTOMERS:
- We accept Electronic Money Transfers only.
If you are not getting a response to emails or shipping confirmation for your order, it is possible we have not received it. Please be sure to leave a message including day and time. If you are interested in ordering a specific item or product, you will find at the end of each item description - an ORDER FORM.
AMERICAN & CANADIAN ORDERS:
American and Canadian Orders are gladly accepted. All orders must be made by contacting us via email (ORDER FORM) or telephone. All American and International Orders may be subject to customs/taxes fees to be paid by the recipient at the discretion of the country in which he or she resides. We have no control of customs/import charges and are not responsible for any charges incurred in your country upon receipt of any order from Passion For The Past Antiques. We reserve the right to verify foreign IP, domain, shipping information and the right to cancel any order in which verification cannot be obtained.
For All International Orders you must contact us directly via email or telephone and make special arrangements.
Packages are shipped all over the world, to countries where the Canadian Government permits shipping goods. Please familiarize yourself with the customs regulations and laws of your country. There may be import duty and taxes in your country and these are your responsibility.
OUR RETURN & REFUND POLICY: SATISFACTION GUARANTEE
WE HAVE A 100% SATISFACTION POLICY! WE WANT YOU TO BE HAPPY WITH YOUR PURCHASE, SO PLEASE BE SURE TO READ ALL DESCRIPTIONS, SIZES AND CONDITION INFORMATION! All items are original and are not restored unless otherwise stated; any damages are described and if possible are illustrated in the photos contained therein for each item.
You MUST notify us within 3 business days via email upon receipt of merchandise for return authorization. Items must be received back within 7 business days from notice of return and MUST be shipped back to us FULLY INSURED (for Damages, Loss or Theft). Items not received within 7 business days will be charged a 25% re-stocking charge. NO exceptions! Items returned after 30 days will NOT be eligible for refund. Return shipping charges will not be refunded. Should there be a DUTY CHARGE upon return of merchandise, this will be deducted off the "Original Payment" from client before refund.
Passionforthepastantiques.com CANNOT accept returns of JEWELRY damaged after your receipt due to breakage, distortion, loss of stones or other parts, or by application of testing acids or attempts to clean the item or items using improper methods. Partial returns of matching sets or combinations are not acceptable.
Refunds are sent promptly upon receipt of the returned merchandise. Please do not return merchandise without confirmation. Telephone 1-416-535-3883. Items lost or damaged during transit will be submitted to the shipper for claim settlement; items damaged or tampered with after receipt are not returnable. YOU WILL BE RESPONSIBLE FOR SHIPPING, INSURANCE AND DUTY COST. If you choose to return merchandise without insurance, loss or damage in transit is your responsibility; should such an event occur no refund will be issued for items that are lost or damaged in transit.
PLEASE NOTE: We are not responsible for shipping damage or loss. Items which are fully insured and arrive damaged or are lost will be handled via claim with the shipper. We are happy to assist in the paperwork for any claims necessary. We are not responsible for uninsured items and can not to be held responsible for items which are delayed, lost or damaged by the shipper.
Please do not hesitate to contact us with any questions about this policy, your satisfaction is important.
Usually we ship through UPS Standard Ground (Regular Shipping) which takes up to six shipping days. In addition any item $100.00 or less will have full insurance coverage when shipped. Any Item of a "Declared Value" $100.00 or more is 55 cents per $100.00 and a minimum of $1.50. For items $1.00 up to $500.00, we will be personally handling and packaging. If buyer prefers handling and packaging to be executed by the UPS STORES, he or she will have to pay full coverage insurance and such procedure will be directly then turned over to the UPS STORES.
FREQUENTLY ASKED QUESTIONS REGARDING: UPS SHIPPING METHODS & PRICING:
Q: What is Dimensional Weight?
If you use the metric system, and use centimeters as measurements, you would use the same formula, except that you would divide by 6000, and the result would be in Kilos instead of Lbs.
Q: How do you estimate the rate of shipping, written in the description?
A: First the measurements and weight of the item give us a reasonably good idea of what the rate will be. We then add if the item is fragile and needs to be double boxed, and add some more if the item is oversize (39 inches or 1 meter).
Q: Why is the shipping rate high, even for items that weigh less than 2 lbs?
A: To insure against damage and loss, UPS Store charges $5.00 per $100.00 value.Any item valued $500.00 or more will be shipped through the UPS STORES and must be fully insured against breakage and loss. There will be an added cost by the UPS STORES for packaging and handling which is part of the shipping cost in addition to the insurance. Should a client wish not to pay the full insurance coverage against breakage and loss, we will ship items that have a inclusive value up to $500.00 by Standard UPS. What this actually means is that the client will take sole responsibility should the article(s) arrive damaged and not reverse a claim back to the vendor, namely passionforthepastantiques.com. The only way for the client to prevent problems of this nature is to pay full insurance coverage and should there be loss or damage, he or she can then make a full claim directly through the UPS STORES.
Items with a value $500.00 or more will not be shipped out without full coverage and will have to go through the UPS STORES, rather than UPS STANDARD GROUND and incur their full shipping, handling and insurance cost. UPS STORES only ship items with a total insured value up to $2500.00
Items with total invoice amount of $2500.00 and over (Jewelry $500.00 and over outside Canada) has to be shipped through another special shipping service in order to guarantee compensation, protect against breakage and loss. Special arrangements will be made to guarantee a secure and safe delivery.
Passionforthepastantiques.com is NOT RESPONSIBLE for theft or loss or customs hold in other countries. Some countries have known problems and we reserve the right to request change of shipping method and cost to include either additional insurance or to another service type which offers shipment tracking if we are concerned about shipping to your country. If a package is lost and was fully insured, claims will be handled per 3rd party insurers requirements. Refund will be given only when claim is complete. If package is lost and insurance was not available for that shipping method, Passion for the Past Antiques will NOT be responsible.
You will receive a shipping confirmation via email after your order is placed confirming availability and informing you of your shipping date. Shipping dates may be delayed due to out-of-office occurrences; you will be notified in your confirmation email of any shipping delays. If you have a special shipping need, we will do our best to accommodate; please don't hesitate to fill out the special instructions box on your ORDER FORM.
SPECIAL FEATURE OF OUR SERVICE:
If clients specify special packing and handling method other than what we supply, extra charges will apply.
ON OUR WEBSITE,
We do not do "online" appraisals! Should you require an appraisal, the item has (items have) to be brought to our physical store location (1646 Queen Street West,Toronto) for inspection. Here we will execute for you both verbal and written appraisals for a fee. Appraisals are not executed for free! We are not a museum; we are a professional business and all professional businesses charge for services. An appraisal is a chargeable service where GST (Goods & Services Tax) apply.
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